Hey readers! Today you will be doing our review of a costumer support software, Freshdesk– a highly effective helpdesk platform. Obviously, now you may be having thousand of questions running across your mind. But wait, we are gonna tell you everything about Freshdesk from tip to toe.
Freshdesk Review: Overview
Freshdesk is an award-winning cloud-hosted help desk solution equipped with best-in-class features for delivering quality customer support. It is the latest in cloud based support tech that comes with everything you need to track and manage projects. The software is designed to meet demands of both small businesses and large companies. With it, users can broaden their reach through launch multi-channel support, streamline operations using automation tools, increase productivity, as well as reinforce customer support efforts using self-service portals.
Freshdesk offers an array of features like issue tracking, SLA management, smart automations, SEO ready FAQ section, Knowledge base and customizable Self Service Portals, which helps increase agent productivity and reduce burnout. The solution also includes standard features, such as, help desk ticketing, knowledge base, and community platform. Once set up, Freshdesk turns your support emails into tickets that you can track for rapid and accurate response. Furthermore, the solution gives you flexibility to link forum questions to a ticket and vice-versa, allowing you to create a more streamlined set of answers and replies.
Freshdesk has integrated Live Chat, Phone Support, and Game Mechanics. It also works with legacy productivity tools and your CRM when you need to pull out customer information. Likewise, it works with popular help desk and multimedia apps, such as Google Apps, YouTube, Slideshare and other widgets that can spice up your knowledge base.
Freshdesk has apps for Android and iOS so you can take your help desk anywhere you go.
-> Take a tour to Freshdesk website.
Freshdesk Features
Check out the list below of some of Freshdesk’s features.
- Ticketing
- Collaboration
- Multichannel helpdesk
- Automations
- Self-Service
- Reporting and Analytics
- Customizations
- Secure Help Desk
- Agile Methodologies
- Budget Management
- Client Portal
- Cost-to-Completion Tracking
- Customizable Templates
- Gantt Charts
- Idea Management
- Kanban Board
- Milestone Tracking
- Portfolio Management
- Resource Management
- Time & Expense Tracking
- Traditional Methodologies
- And More
Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents.
Freshdesk offers four pricing plans:-
- Sprout is ideal for small businesses, and is free forever for unlimited number of agents.
- Businesses that want to go proactive with customer support can avail the Blossom plan for $25/agent.
- For $44/agent, the Garden plan is targeted at businesses that are growing and diverging into multiple products.
- The Estate plan ($49/agent) is for larger enterprises that care about providing their customers a personalized support experience.
- We also recently added a more comprehensive Forest plan ($89/agent).
They decided to include the three plans, which we feel are the best options for small businesses. All plans give small businesses the ability to handle customers through email and phone channels.
In order for you to be easy to get started, Freshdesk has agreed to offer Slashbug users a free trial. Click here to get started with Freshdesk
| Sprout | Blossom | Garden | |
|---|---|---|---|
| Pricing per month | Free (unlimited agents) | $25 per agent | $44 per agent |
| Email Channel | Yes | Yes | Yes |
| Phone Channel |
Yes | Yes | Yes |
| Social Media Channel |
Basic Twitter and Facebook Channels | Advanced Twitter and Facebook Channels | Advanced Twitter and Facebook Channels |
| Livechat Channel |
No | Yes | Yes |
| Community Forums |
No | No | Yes |
PROS of Frehdesk
- Quick and easy to use.
- Provides multiple ways to raise tickets.
- Allows you to customize to reflect your brand.
- Consistent
- Convenient
- Familiar
- Quick to learn
- Relatively simple
- Technical support not required
- Well integrated
CONS of Freshdesk
- Is missing core functionality if your business adheres to ITIL.
- Some pricing tiers might be expensive for some businesses
Freshdesk Review: Popular Integrations
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Freshdesk’s popular integrations:
- Google Calendar
- Google Analytics
- Google Contacts
- MailChimp
- Slack
- Atlassian Jira
- Zoho
- Freshchat
- And More
Freshdesk Review: Words from Top Customers
Freshdesk Review: Awards and Recognition
We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. Therefore we have grabbed some of the social proofs for you.
Listed below are the names of few of the many awards possesed by Freshdesk-
- Best Help Desk Software Award for 2017
- Freshdesk a Winner on 2017 CRM Watchlist
- The Expert’s Choice Award for 2017
- Verified Quality Seal
- Great User Experience Certificate
- Useful Free Trial Certificate
Top Freshdesk Alternatives
Its OK if you are still not sure if Freshdesk is the right fit for you. Check out one of these three Freshdesk competitors. But I can assure you Freshdesk will beat all of it’s competitor when considered against all the parameters.
Zendesk 4 out of 5 stars
Desk.com 4 out of 5 stars
Zoho Desk 4.5 out of 5 stars
Conclusion
After reviewing a wide array of help desk solutions in the market today, our B2B panel of experts concluded that Freshdesk tops this category with its powerful features and excellent customer relations. If you are looking for ways to enhance your customer support, Freshdesk can help you achieve that goal. You can easily sign up for a free Freshdesk trial to kick start your great customer support for your business. Hopefully, reading this article has been helpful for you.
